RIGHT TO COMPLAIN

If a problem occurs with your item or if your item is faulty, you must contact our customer service right away.

If you are dissatisfied with our handling of your problem with an item, you can lodge a complaint to the “Center for Klageløsning”, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can submit a claim online through Klageportalen for Nævnenes Hus.

It may be a good idea for you to send us a written complaint so that you can document that you have complained if the Danish Disrupte Resolution Institute asks for documentation. To make a complaint, the product or service you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints regarding  clothes and shoes, the price must be at least DKK 720. The amount limit can be changed. You must pay a fee to the Complaints Portal to have your complaint processed.

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: http://ec-europa.eu/odr. When submitting the complaint, you must state our email address support@bruunsbazaar.com

 

CHOICE OF LAW AND JURISDICTION 

Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark.