RETURN & EXCHANGES
Frequently asked questions
How long do I have to exercise my right of withdrawal?
When you shop online at www.bruunsbazaar.dk, you have a 30-day right of withdrawal from the day you receive your item.
If the deadline falls on a public holiday, Saturday, Danish Constitution Day, Christmas Eve or New Year's Eve, it is extended to the next working day.
If your order is delivered in multiple shipments, the period starts when you receive the last item.
Can I exchange items free of charge – and what can I exchange them for?
Free exchanges
If you would like a different size or colour, we offer free
exchanges through the
returns portal.
1 free exchange per order.
When exchanging for an item with a higher price, you pay the price difference.
When exchanging for an item with a lower price, the price difference will be refunded to you.
How do I return items? (Denmark)
- A return label is created through the returns portal and sent as a QR code.
- DKK 60 in return shipping costs will be deducted from your refund.
How do I return items? (EU countries)
Applies to customers residing in: Austria, Belgium, Czechia, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Spain and Sweden.
- A return label is created through the returns portal and sent as a QR code.
- Return shipping costs vary by country and are shown in the returns portal.
How do I return items from Norway, the UK & Switzerland?
You must purchase your own return label and return the items to:
BRUUNS BAZAAR
Transportcenter Allé 4–10
7400 Herning
Denmark
Please note that returns from countries outside the EU may be subject to import duties. An administration fee of €20 is therefore charged for returns from these countries.
What should I keep in mind when sending my return parcel?
- Items must be securely packaged for return.
- You are responsible for the parcel and the items until we receive them.
- Remember to keep your receipt and tracking number.
- We do not accept parcels sent cash on delivery (COD).
When and how will I receive my refund?
Once your return has been received and processed, the amount will be refunded to the same payment method used for the purchase. It may take up to 5 working days for you to receive the money.
What condition must the item be in when returned?
You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item.
If the item has been used or damaged beyond this, the refund may be reduced accordingly.
